MELNORE

Returns

Returns

As an EU customer you may withdraw from your purchase within 14 days of receiving your order.

Right of withdrawal

The 14-day period starts on the day you receive the goods. You may open the parcel and inspect the product — withdrawal does not require the product to remain unopened. You are only liable for a diminished value caused by handling beyond what is needed to check the nature and functioning of the goods.

How to return

Contact us with your order number and we will send you the return instructions and address.

Return costs

If you withdraw, you bear the direct cost of returning the goods. We refund the price and the standard delivery cost once the goods reach us or once you show they were sent.

Refund

Refunds are issued to the original payment method after the return is received and checked.